Tag Archives: customer service

Social media isn’t as scary as the gurus want you to think.

Every time I attend a business event I am inevitably asked what I do. “My passion is helping small businesses connect with their customers online and off using social media, blogging,…” Her body shifts uneasily. There’s a measurable distance now … Continue reading

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Not everyone should be client facing

Some people, no matter their stellar brainpower, impeccable work ethic and fantastic sense of style, should never be client facing. I’m not saying you shouldn’t hire them. You’d be crazy not to. They’re great hunkered down behind their computers, doing research and … Continue reading

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Doing it Wrong: Beaverton Toyota

Form letters are fine and dandy. No one knows understands the beauty of systems and automation better than I do. But, more often than not, form letters need to be reviewed and customized before they are transmitted. Case in point: … Continue reading

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Doing it Right: Comcast Technician Eric Tucker

One of the reasons I’ve been such a slacker blogger over the past several months is that my computer has been slow. I’m talking walk through mud with snow shoes slow. Most sites were so slow to load that I’d … Continue reading

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Doing it Right: Dr. Craig Johnson

It’s shocking. I know. Following my first root canal in January I told everyone I knew that I’d happily return for another one the following day if I had to. It’s not that a root canal is a walk in … Continue reading

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