Category Archives: Customer Service

Not everyone should be client facing

Some people, no matter their stellar brainpower, impeccable work ethic and fantastic sense of style, should never be client facing. I’m not saying you shouldn’t hire them. You’d be crazy not to. They’re great hunkered down behind their computers, doing research and … Continue reading

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Doing It Right: Breaking Pointe

My pilates instructor, Kelly Recktenwald, is passionate about all things dance. So last week when I happened to catch the new show Breaking Pointe she was the first person I thought of, so I tweeted her. But, of course, by the … Continue reading

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The importance of being different.

Even at 5:57 a.m. there’s an obscenely long line weaving towards security at for Gate D at Portland’s International Airport. Judging by their demeanor, few of then passengers have consumed their morning cuppa and they trudged like zombies through the … Continue reading

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Doing it Wrong: Beaverton Toyota

Form letters are fine and dandy. No one knows understands the beauty of systems and automation better than I do. But, more often than not, form letters need to be reviewed and customized before they are transmitted. Case in point: … Continue reading

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Doing it Right: Comcast Technician Eric Tucker

One of the reasons I’ve been such a slacker blogger over the past several months is that my computer has been slow. I’m talking walk through mud with snow shoes slow. Most sites were so slow to load that I’d … Continue reading

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Doing it Right: Dr. Craig Johnson

It’s shocking. I know. Following my first root canal in January I told everyone I knew that I’d happily return for another one the following day if I had to. It’s not that a root canal is a walk in … Continue reading

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Cirque du Soleil: Beatles LOVE Show

Despite the similarity in their nomenclature, the circus and Cirque du Soleil have little in common. The former has costuming, props and acrobatics, and there may be that singular moment when adults are truly awed, but we all know when … Continue reading

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