The importance of being different.

Even at 5:57 a.m. there’s an obscenely long line weaving towards security at for Gate D at Portland’s International Airport. Judging by their demeanor, few of then passengers have consumed their morning cuppa and they trudged like zombies through the maze on their approach to the TSA’s once over.

As a TSA agent approached the shuffling line, she loudly asked if anyone was in possession of chocolate. We all largely ignored the uniform’s announcements, assuming we’d memorized the TSA drill, so this question caught everyone’s attention.

Seriously?! Now they’re not letting people carry on chocolate? Oh, this can not end well.

The TSA agent resumed her monologue, assuring the crowd that she’d be happy to hang onto anyone’s chocolate. The tension broke, the crowd chuckled and smiled.

Being different she stood out. Human face on an unloved and unwanted airport member. She stands out for something good. She’s unforgettable. And in a good way.

And she was kind. She made us forget, with her lighthearted fun, that we were standing in a long boring line, waiting to board planes to wait some more..

Broke the monotony. Put a smile on our faces. She was memorable.

Be different. Be memorable.

Advertisements

About Mary Rarick

Caffeine-addicted hyphen enthusiast, grammar geek and former editor; lover of shoes, vacuum cleaner tracks and compelling content; enthusiastic, perennial cause adopter; hash tag abuser, connector and social media strategist.
This entry was posted in Customer Service and tagged , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s