Doing it Right: Comcast Technician Eric Tucker

One of the reasons I’ve been such a slacker blogger over the past several months is that my computer has been slow. I’m talking walk through mud with snow shoes slow. Most sites were so slow to load that I’d click the link and then start some paperwork before returning back to see if it had loaded. Some sites, like WordPress, would only load occasionally.

As you can imagine, this turtle-like behavior was the cause of much frustration and many interactions between me and my internet cable provider, Comcast. All of them were futile until this past week when @ComcastWill offered to have a technician sent to my house to see about exchanging my modem. Thrilled, I accepted.

Enter Eric Tucker, Comcast technician extraordinaire. Eric arrived during the designated 10:00 a.m. – 12:00 p.m. Saturday time slot and went to work, systematically testing to identify the source of the slow down.

Turns out the modem wasn’t at fault after all. It was my geriatric Lynksis router. Eric informed me that I could borrow a router from Comcast for a minimal $10 drop-off fee. Normally, he’d order the router for me (it would be delivered within the week), but, being the superb customer service agent that he is, he offered to run and get one and drop it off himself so that I could get it up and running right away. Dang!

Not only am I thrilled to have a perfectly-functioning connection, I can’t stop talking about the exceptional service that Eric provided me. Both he and @ComcastWill understand that they are the face of Comcast’s marketing department. Well done.


About Mary Rarick

Caffeine-addicted hyphen enthusiast, grammar geek and former editor; lover of shoes, vacuum cleaner tracks and compelling content; enthusiastic, perennial cause adopter; hash tag abuser, connector and social media strategist.
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